Last updated: 26 January 2026

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Spec Site Labels (ABN 61 328 184 294) specialises in custom-made labels and signage. Because all products are made to order, our refund policy is designed to be fair while reflecting the nature of custom manufacturing and Australian Consumer Law.

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Custom-made products

All products supplied by Spec Site Labels are custom-made to your specifications. Once production has commenced, orders cannot be cancelled, returned, or resold.

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Design proofs and approvals

Before production begins, you will receive a design proof for approval.

• You must carefully review all details, including text, sizes, colours, quantities, and layout.

• Production will only begin once you have approved the proof and full payment has been received.

• Once a proof has been approved, no changes can be made and no refunds will be provided for errors not caused by Spec Site Labels.​

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Refunds and rework

We will provide a refund, replacement, or rework where required if:

• The product supplied does not match the approved proof due to an error made by Spec Site Labels, or

• The product is faulty or defective under Australian Consumer Law.

We do not offer refunds for:

• Change of mind

• Errors in spelling, wording, sizing, or specifications approved in the design proof

• Delays caused by shipping carriers

• Incorrect information supplied by the customer​

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Shipping issues

Orders are shipped via Australia Post or are available for local pickup.

• Spec Site Labels is not responsible for delays caused by Australia Post.

• Customers are responsible for providing correct delivery details. Replacement or re-shipping costs will apply if incorrect details are supplied.

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